Canada [change]
Support Services Frequently Asked Questions

Are KODAK Maintenance Agreements a good value?
Yes. How much would it cost you to have equipment and employees idle while you wait for repairs? How would your customers react to missed deadlines?

When you consider the costs of downtime, loss of equipment use, and risk of losing customers, KODAK Maintenance Agreements are an affordable service solution. They offer convenience, service cost control, and maximized uptime.

In a highly competitive business world, can you afford not to be covered by a KODAK Maintenance Agreement or Extended Warranty?

Why should we use KODAK Service & Support?
Kodak's resources and expertise allow us to offer service that cannot be matched. Extensive service personnel, red alert systems for critical needs, the right tools, robust diagnostics, reliable and readily-available parts, computerized service history and dispatch - all are designed for minimum turnaround time and maximum productivity.

We have our own service organization. Why shouldn't we service our own equipment?
Our Kodak employed service personnel are trained by the people who build and design the products you use every day. Our technical experts often can solve problems over the telephone minimizing downtime. However, if service is needed we will either dispatch a factory trained service representative to resolve the problem or provide next day delivery of an exchange unit depending on equipment model.

Kodak Maintenance Agreements and KODAK Care Kit extended Warranties make service convenient and economical.

Why would new equipment need to be covered by a KODAK Maintenance Agreement?
No product is infallible. No matter how much quality is built into a product, it will need service at some time. KODAK Maintenance Agreements are an affordable service solution that can help keep your equipment running optimally while extending its life.